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CallWave: Internet Call Waiting
Frequently Asked
Questions
What is " Call Forward On Busy ", and why do I need it?
CallWave works with the "Call Forward On Busy" feature of your
phone line, also commonly referred to as "Busy Call Forwarding". When you're online, "Call Forward On Busy" routes
your calls to CallWave's toll-free number (1-800-380-4341). When you signup for CallWave service, an order is automatically placed for your phone number to have "Call Forward on Busy" activated.
Your local telephone company will charge a setup fee, as well as a monthly fee for using this service. The charges vary between different phone companies. To find out how much this service will cost, you can click on the following link:
http://www.callwave.com/webReg/bcfCharges.asp
Enter your phone number, and we'll let you know about what you can expect to be charged. You can also contact your local telephone company to inquire out the fees for this feature.
In the rare instance that CallWave can't automatically setup the service, you'll need to contact your telephone company and do it yourself. Here's what you'll need to do:
1. Call your local phone company and ask the customer service
agent to set up "Call Forward On Busy " on the phone line
you use to connect to the Internet.
2. Ask the customer service agent to have your busy calls
forwarded to the following toll-free number: 1-800-380-4341.
Here's what to say:
"I want CALL-FORWARDING-ON-BUSY to 1-800-380-4341. PLEASE INCLUDE THE "1" BEFORE THE 800 NUMBER. This request is for FIXED call forwarding NOT VARIABLE. Please ACTIVATE this feature once it is set up, or tell me how to activate it.
I signed up with the wrong phone number, what do I do?
When you registered for CallWave, you entered information that only you can change. This information includes your name, telephone number, e-mail address, and password.
To change this information, follow the steps below:
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Click on the Menu button on the CallWave window and select Update Email, Phone, Password, etc.
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Make the appropriate entries and click OK.
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After the phone number is updated, a service test will automatically be run to determine if you have Call Forward on Busy on the line. Just follow the prompts on the subsequent web pages. If Call Forward on Busy is not activated on your phone line, CallWave will attempt to order it for you.
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Can I install CallWave on more than one computer?
You can install CallWave on more than one computer. However CallWave is only designed to work with one computer connected to the Internet at a time, so make sure that you're running CallWave on one computer only. If you want to download CallWave on the second computer, use the same registration information that you did when you downloaded the software for the first computer.
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What are the minimum system requirements needed to run CallWave?
- Windows 95, Windows 98, Windows NT 4.0, Windows ME, Windows 2000 or Windows XP operating systems. Macintosh, Unix and WebTV computers are not compatible with CallWave.
- A Pentium 90 processor or better with a sound card and speakers.
- At least 8Mb of RAM.
- At least 10Mb of free disk space.
- At least 640 by 480 resolution with 256 colors enabled.
- Internet Explorer 4.0 or better, Netscape Navigator 4.0 or better.
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Where do I go to see information about my CallWave account?
You can login to our CallWave Member portal by pointing your browser to http://www.callwave.com/members. You'll need to enter your phone number and password used when you installed the CallWave software to gain access to your account information. In the member portal, you can change your service level, test your CallWave service, see your CallWave phone number and fax number if you subscribed to that service.
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Will I have to pay for this service after the 30-day free trial?
We are offering the Connect level of service free for 30 days. If you opt to keep the Connect level of service you will be charged $7.95/month. If you want the extra features Connect provides (ability to take the call immediately, screen the voice-mail messages, personalizing your greeting, ability to block telemarketer calls & the ability to put your connection "on hold" and talk to the caller for 10 minutes), do nothing and your service level will stay the same. You will receive an email approximately 1 week prior to your free trial expiration letting you know the trial is almost up. If you wish to downgrade to the Messenger (the most popular choice is only $3.95/month) or Alert (FREE with your internet service) level of service, this email will contain a link that allows you to change the level of service you have.
If you want to immediately change your level of service, please point your browser to the following address:
http://www.callwave.com/members
Login with your phone number and the password you assigned when you installed the CallWave software. You should be on the "Account Summary" page.
From there, you can click on the "Service Level" link. The new page will explain the features of each service level, as well as allow you to change your service level.
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When I go to sign-up for CallWave it tells me the service is already in use, what can I do from here?
When you get an error message like this, it means that CallWave already has an active account on their server with the phone number or name that you entered. At this point you will need to contact CallWave's Customer Service Department directly to resolve this issue, they can be reached at (775) 993-9996.
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Where can I find additional information?
To view more FAQ's or to find additional information go to:
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